
lbroz@engenuitygroup.com
561.655.1151
25 Years experience managing VIP clients, mid to large call centers and onsites. Track record of success in diverse environments, ability to develop and motivate highly effective teams that exceed the expectation of every client. Excellent analytical, time management and interpersonal skills. Proficient in Word, Excel, Quick Books, Apollo and Sabre reservation systems. Skilled in Six Sigma, KPI’s and Total Quality Management.
BA, University of South Florida, Tampa, FL
Rosenbluth International Chicago, IL
General Manager, 1996 – 2002
Carlson Wagonlit Travel, Chicago, IL
Branch Manager, 1990 – 1996
Carlson Wagonlit Travel,Palm Beach Gardens, FL
Branch Manager, 1984-1990
Sheraton Travel Center, Honolulu, HI
Director of Retail Sales, 1978 – 1983